Refund & Returns Policy

Overview

Here, customer satisfaction is our priority. If you are unsatisfied with your purchase or encounter any issues with your order, we are here to help. Please review our policy below to understand your options for returns, exchanges, or refunds.

Returns

If you wish to return an item, you may do so within 30 days of the date your order was delivered. To be eligible for a return, the item must be unused, in original condition, and in the original packaging. Products that are custom-built or made to order are not eligible for return unless they are defective or received in error.

How To Initiate a Return:

  1. Email us at [your support email] with your order number, the item you wish to return, and the reason for the return.
  2. We will provide instructions and, if applicable, a return shipping address.
  3. Please do not send your purchase back to us without first contacting our team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Non-returnable items:

  • Gift cards
  • Downloadable products
  • Custom-built or personalized items unless faulty

Exchanges

If an item is defective or damaged upon arrival, contact us within 7 days of receipt with photos of the issue. We will arrange for an exchange or replacement at no additional cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. Original shipping costs are non-refundable unless your return is due to our mistake.

Late or Missing Refunds

If you haven’t received a refund within the stated period, please double-check your bank account or contact your payment provider. If you’ve done this and still have not received your refund, please contact us at [your support email].

Contact Us

For any questions about our policy or if you need assistance, please reach out at [your support email] or through our [contact page].

We hope this policy offers clarity and peace of mind when shopping with TGV Mini Trike. Your satisfaction and trust are important to us.